Web Chat Officer - Work from home

Job Description:

We are looking for a motivated and driven individual to join our team as a Web Chat Officer on a part-time basis, working from home. As an Associate Level Web Chat Officer at AES, you will be responsible for providing excellent customer service through online chat platforms.

Responsibilities: - Engage with customers through web chat to provide information, troubleshoot issues, and resolve inquiries in a timely manner. - Maintain a high level of professionalism and customer service etiquette at all times. - Collaborate with other team members to ensure consistent messaging and support. - Utilize strategic planning skills to proactively anticipate customer needs and provide relevant solutions. - Meet and exceed performance targets to ensure customer satisfaction and retention. - Continuously improve processes and procedures to enhance the overall customer experience. - Participate in ongoing training and professional development opportunities to stay up-to-date on industry trends and best practices.

Requirements: - 2 years of experience in a customer service or related role. - Strong written communication skills and attention to detail. - Ability to work independently and collaboratively in a remote environment. - Adaptability to handle a variety of customer inquiries and situations. - Strategic planning skills to prioritize tasks and manage time effectively. - Proficiency in using web chat platforms and customer service software. - Driven to achieve goals and excel in a fast-paced, dynamic work environment.

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Company-provided equipment to support your work-from-home setup. - Gym membership reimbursement to promote a healthy work-life balance.

Working Environment: At AES, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team values collaboration, innovation, and dedication to delivering exceptional customer service.

Equal Opportunity Statement: AES is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 15, 2024

Join our team as a Web Chat Officer and make a positive impact on our customers' experience while working from the comfort of your own home. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.