Web Chat Representative

Responsibilities: - Engage with customers via live web chat to provide information, assistance, and support regarding Union Pacific products and services - Respond promptly to customer inquiries with a high level of professionalism and accuracy - Resolve customer issues and complaints in a timely manner, escalating complex issues to the appropriate department when necessary - Collaborate with other team members to ensure consistent and high-quality customer service - Keep accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to provide accurate information to customers - Work closely with the marketing team to promote products and services through web chat interactions

Requirements: - Excellent written communication skills - Ability to work independently and prioritize tasks effectively - Passion for providing exceptional customer service - Innovative thinking and problem-solving skills - Strong attention to detail and accuracy - Proficiency in using web chat software and customer relationship management tools - High school diploma or equivalent - Previous customer service experience is a plus but not required

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.