Web Chat Representative

Job Description:

We are seeking a dedicated and hardworking individual to join our team as a Part-Time Web Chat Representative at Altria Group in Bern, Kanton Bern, CH. This position is entry-level, requiring no prior experience, making it a great opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and provide support via web chat. - Assist customers with product information, troubleshooting, and order processing. - Communicate effectively and professionally with customers to ensure a positive experience. - Utilize decision-making skills to address customer issues and escalate to higher levels when necessary. - Maintain a high level of attention to detail to accurately process orders and information.

Requirements: - Strong dedication and work ethic to excel in a fast-paced customer service environment. - Excellent decision-making skills to handle customer inquiries effectively. - Attention to detail to ensure accuracy in processing orders and information. - Effective communication skills to interact professionally with customers.

Benefits: - Free food provided during work hours. - Life insurance coverage. - Disability insurance coverage.

Working Environment: At Altria Group, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe in fostering a supportive and inclusive working environment where employees can thrive and grow in their roles.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Altria Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.