Remote Web Chat Representative

Job Description:

Constellation Brands is seeking a part-time Remote Web Chat Representative to join our team in Basel, Kanton Basel Landschaft, CH. As an Associate Level position, we are looking for someone with at least 3 years of experience in a customer service or sales role.

Responsibilities: - Respond to customer inquiries and provide assistance through web chat platforms - Engage with customers in a professional and courteous manner to ensure a positive experience - Utilize problem-solving skills to address customer concerns and escalate issues as needed - Collaborate with team members to share knowledge and best practices for customer interactions - Maintain accurate records of customer interactions and follow up as necessary - Meet or exceed performance goals related to response times, customer satisfaction, and sales targets

Requirements: - Adaptable and able to work in a fast-paced environment - Motivated to provide exceptional customer service and drive sales opportunities - Strong decision-making skills and ability to think strategically - Excellent written communication skills and attention to detail - Proficient in using web chat platforms and customer relationship management systems - Fluency in multiple languages is a plus

Benefits: - Gym membership - Paid sick leave - Dental insurance

Working Environment: The Remote Web Chat Representative will leverage data to inform decisions and drive strategic initiatives. They will have the opportunity to work independently and collaborate with a diverse team to achieve common goals.

Deadline to Apply: Interested candidates should apply by June 12, 2024.

Equal Opportunity Statement: Constellation Brands is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.