Support Associate - Remote Work

Job Description:

As a Support Associate at Xerox, you will be responsible for providing remote support to customers and clients in the Zurich area. This part-time position offers the flexibility of working from home while still delivering top-notch customer service and technical support. We are looking for an individual with at least 4 years of experience in a similar role, who is independent, energetic, emotionally intelligent, and adaptable.

Responsibilities: - Providing remote technical support to customers and clients - Troubleshooting issues with software, hardware, and peripherals - Documenting and tracking customer inquiries and resolutions - Collaborating with internal teams to escalate and resolve complex issues - Ensuring customer satisfaction through excellent communication and problem-solving skills

Requirements: - 4 years of experience in a technical support role - Independent and self-motivated - Energetic and able to work effectively in a remote setting - Emotionally intelligent and able to connect with customers on a human level - Adaptable and able to thrive in a fast-paced environment

Benefits: - Dental insurance - Free food - Life insurance

Working Environment: At Xerox, we prioritize employee well-being through health and wellness initiatives. We believe that a healthy work-life balance leads to happier and more productive employees. Our remote support team is a vital part of our company, and we value the contributions of each team member.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.