Support Officer - Remote Work

Job Description:

As a Support Officer at Ingram Micro, you will be responsible for providing remote support to our clients and partners in Zurich, Kanton Zurich, CH. This is a part-time position with an associate level of seniority, requiring a minimum of 4 years of experience in a similar role. The ideal candidate will be resourceful, confident, possess excellent time management skills, and have strong decision-making abilities.

Responsibilities: - Provide timely and effective remote support to clients and partners - Troubleshoot technical issues and escalate complex problems to the appropriate teams - Ensure client satisfaction through proactive communication and problem resolution - Document all support activities and maintain accurate records - Collaborate with colleagues to improve processes and procedures - Participate in training sessions to enhance technical skills and knowledge - Adhere to company policies and procedures at all times

Requirements: - Minimum of 4 years of experience in a support role - Excellent communication skills, both written and verbal - Strong time management and organizational skills - Ability to make quick and accurate decisions under pressure - Proficiency in Microsoft Office and other relevant software applications - Experience with remote support tools and technologies - Bachelor's degree in a related field (preferred) - Valid certification in relevant technologies (e.g., ITIL, CompTIA)

Benefits: - Competitive salary - Paid overtime opportunities - Free food provided during working hours - Paid Time Off (PTO) for holidays and vacation days - Opportunities for professional development and advancement

Working Environment: At Ingram Micro, we value building strong relationships with colleagues, clients, and partners. We encourage collaboration, communication, and teamwork to achieve our goals and deliver exceptional support services.

Equal Opportunity Statement: Ingram Micro is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

Deadline to Apply: Interested candidates must apply by June 1, 2024, to be considered for this position. Don't miss this opportunity to join a dynamic team and make a difference in the technology industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.