Support Specialist - Remote Work

Job Description:

Tetra Pak International SA is seeking a dedicated and reliable Support Specialist to join our remote team located in Zurich, Switzerland. As a Support Specialist, you will be responsible for providing timely and efficient support to our customers, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities: - Provide remote technical support to customers via phone, email, and chat - Identify and troubleshoot technical issues related to our products and services - Collaborate with cross-functional teams to resolve customer inquiries and escalations - Document and track customer interactions and resolutions in our CRM system - Assist with testing and implementing software updates and enhancements - Contribute to knowledge base articles and support documentation - Participate in team meetings and training sessions to stay informed on product updates and best practices

Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field - 1 year of experience in a technical support role - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Team player with a creative problem-solving mindset - Proficiency in technical troubleshooting and customer service - Experience with CRM software and remote support tools - Fluent in English, additional languages are a plus

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Joining bonus for successful candidates - Opportunity to work in a dynamic and collaborative remote environment - Align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Tetra Pak International SA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.