Support Specialist - Remote Work

Job Description:

Omnicom Group is seeking a motivated and detail-oriented Support Specialist to join our team on a remote part-time basis in Zurich, Kanton Zurich, CH. As a Support Specialist at Omnicom Group, you will be responsible for providing technical support and assistance to clients and internal teams, maintaining a positive customer service experience, and resolving technical issues remotely.

Responsibilities: - Provide technical support to clients and internal teams through various communication channels, such as phone, email, and chat - Diagnose and troubleshoot technical issues and provide timely solutions - Escalate complex issues to the appropriate team members or departments for further assistance - Document and track all customer interactions and technical issues in the internal database - Collaborate with cross-functional teams to improve processes and provide feedback on technical resources - Stay up-to-date on industry trends and best practices to continually improve technical support services

Requirements: - Minimum of 3 years of experience in a technical support role - Driven and adaptable personality traits - Strong analysis and problem-solving skills - Excellent communication and customer service skills - Proficiency in using various technical support tools and software - Ability to work independently and as part of a team - Flexible work schedule to accommodate remote work requirements

Benefits: - Medical coverage - Dental insurance - Profit sharing

Working Environment: At Omnicom Group, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all team members can thrive and grow professionally.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Omnicom Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. We welcome applicants of all backgrounds and identities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.