Web Chat Associate - Remote Work

Job Description:

Leica Geosystems AG is seeking a highly motivated and driven individual to join our team as a Web Chat Associate working remotely. As a Web Chat Associate, you will be responsible for providing exceptional customer service and support through online chat platforms. This part-time position offers the flexibility of remote work and the opportunity to work with a global leader in technology.

Responsibilities: - Engage with customers through online chat platforms to address their inquiries, provide technical support, and assist with troubleshooting. - Maintain a high level of professionalism and customer service while interacting with customers in a fast-paced online environment. - Collaborate with colleagues and team members to ensure consistent and accurate information is provided to customers. - Stay up to date on product knowledge and company policies to provide accurate and timely responses to customer inquiries. - Utilize strong research skills to find solutions to customer issues and address any technical difficulties that may arise. - Assist with administrative tasks related to customer support, including data entry and maintaining customer records. - Demonstrate leadership skills by taking initiative and being proactive in addressing customer needs and improving processes.

Requirements: - Minimum of 3 years of experience in customer service or a related field. - Strong communication skills and the ability to effectively interact with customers in an online chat environment. - Proficient in using online chat platforms and customer service software. - Ability to work independently and take initiative in solving customer issues. - Strong research skills and the ability to quickly find solutions to technical problems. - Demonstrated leadership qualities and the ability to work effectively as part of a team. - Driven personality with a passion for delivering exceptional customer service. - Comfortable working remotely and managing tasks efficiently in a virtual work environment.

Benefits: - Company-provided equipment for remote work. - Medical coverage for eligible employees. - Flexible remote work arrangements to accommodate individual schedules. - Opportunity to work with a dynamic and innovative team in a supportive and encouraging environment that values curiosity and growth.

Equal Opportunity Statement: Leica Geosystems AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: June 7, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.