Web Chat Associate - Remote Work

Job Description:

Capital One Financial is seeking a confident and passionate Web Chat Associate to join our team on a part-time, remote basis. As an Associate Level Web Chat Associate, you will be responsible for engaging with customers through web chat to provide assistance, answer inquiries, and resolve issues related to our financial products and services.

Responsibilities: - Engage with customers through web chat to provide personalized assistance and support - Respond to customer inquiries in a timely and professional manner - Provide accurate information about Capital One's products and services - Resolve customer issues and complaints effectively and efficiently - Proactively identify opportunities to upsell or cross-sell additional products or services - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed performance goals and metrics set by the company - Stay informed about industry trends and best practices in customer service

Requirements: - 3 years of experience in a customer service or sales role - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency with web chat platforms and other communication tools - Strategic planning and presentation skills - Confidence and passion for delivering excellent customer service - Ability to work independently and remotely - High level of professionalism and integrity

Benefits: - Profit sharing - Disability insurance - Employee discounts

Working Environment: At Capital One Financial, we offer an environment where technology is harnessed to drive innovation and efficiency. Our team values collaboration, creativity, and continuous improvement.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.