Web Chat Specialist - Remote Work

Job Description:

We are seeking a detail-oriented and reliable Web Chat Specialist to join our team at Celanese on a part-time basis, with the opportunity to work remotely. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to gain experience in the tech industry.

Responsibilities: 1. Respond to customer inquiries and provide support through web chat channels. 2. Assist customers in navigating our website and online services. 3. Troubleshoot technical issues and escalate to the appropriate team when necessary. 4. Provide excellent customer service and ensure customer satisfaction. 5. Collaborate with team members to continuously improve processes and procedures.

Requirements: 1. Reliable and confident in communication skills. 2. Strong problem-solving and critical thinking skills. 3. Ability to work independently and collaborate with a team. 4. Basic computer skills and familiarity with online communication platforms. 5. High school diploma or equivalent.

Personality Traits: 1. Reliability: Dependable and trustworthy in fulfilling job responsibilities. 2. Confidence: Able to communicate effectively and confidently with customers.

Soft Skills: 1. Problem-solving: Ability to analyze situations and find effective solutions. 2. Critical thinking: Evaluate information and make informed decisions.

Benefits: 1. Company equipment provided for remote work. 2. Training and professional development opportunities. 3. Employee discounts on Celanese products.

Working Environment: Join us in an environment where technology is harnessed to drive innovation and efficiency. We value teamwork and a collaborative approach to problem-solving.

Equal Opportunity Statement: Celanese is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.