After-Sales Technical Support Engineer - Start Immediately

We are looking to hire an enthusiastic After-Sales Technical Support Engineer to join our vibrant team at Ins Global in Bangkok Bangkok
Growing your career as a Full Time After-Sales Technical Support Engineer is a fantastic opportunity to develop productive skills.
If you are strong in project management, problem-solving and have the right personality for the job, then apply for the position of After-Sales Technical Support Engineer at Ins Global today!

Job Description ABOUT THE COMPANY Our clients manage the solar and energy storage markets. Well-established business characterized by steady and consistent growth to several thousand employees globally. Over the past year, they have grown at a much faster rate and are in an excellent financial position set to continue expanding rapidly across the globe.  The company has a high-quality product that is well-established in the global market with an impressive client base. ABOUT THE JOB Main responsibilities: Job Overview: You will be responsible for product training/client technical discussion in the region; Ensure the accuracy and timeliness of answers to after-sales questions; Record and feedback on new product requirements to HQ technical support engineers and assist in communication. Also expected to be responsible for training and technical support-related responsibilities in your region, including training on newly released products on the market, product promotion, and introduction. Responsibilities and Duties: • Adhering to KPls inspection regulations, promptly responding to customer messages, ensuring timely on-site arrival, and resolving issues promptly. • Overseeing after-sales activities, conducting thorough cause investigations and problem-solving, maintaining records of major issues, tracking them, and providing effective solutions. • Conducting inspections for EPC projects and performing on-site inspections upon goods’ arrival. • Collaborating with the warehouse keeper to manage RMA records, track returned machines, maintain maintenance records, and ensure the smooth delivery of quality products. • Addressing, guiding, and offering solutions to customer problems and supporting fellow after-sales staff in resolving issues, while actively collecting customer feedback. • Managing the storage of tools and office supplies, including telephones and computers, and implementing the 5S management principles. • Ensuring the systematic collection, documentation, and reporting of daily work information, and adhering to the rules and regulations of the service job. • Executing any additional tasks assigned by the headquarters. Requirements Profile Requirements • Fluency in Thai and English is a must; Chinese is a plus. • Bachelors degree or above in Electrical Engineering, Mechanical Engineering, or any relevant Engineering discipline is preferred. • At least 3 years of PV, new energy maintenance experience; Experience in the Inverter industry would be advantageous. • Strong interpersonal, written, and verbal communication skills. • Good analytical, reporting, and presentation skills; Problem-solving, time-management, and critical thinking skills. • Proficiency in computer diagnosis, office software, CRM systems, electrical foundation, and various electrical-related testing tools and equipment. Benefits Homebased/Fully remote. Requirements Profile Requirements • Fluency in Thai and English is a must; Chinese is a plus. • Bachelor's degree or above in Electrical Engineering, Mechanical Engineering, or any relevant Engineering discipline is preferred. • At least 3 years of PV, new energy maintenance experience; Experience in the Inverter industry would be advantageous. • Strong interpersonal, written, and verbal communication skills. • Good analytical, reporting, and presentation skills; Problem-solving, time-management, and critical thinking skills. • Proficiency in computer diagnosis, office software, CRM systems, electrical foundation, and various electrical-related testing tools and equipment.

Benefits of working as a After-Sales Technical Support Engineer in Bangkok Bangkok:

● Learning opportunities
● Advancement opportunities
● Advantageous package