Customer Service Manager& International Sales - Fast Hire

We are searching for an ambitious Customer Service Manager& International Sales to join our high calibre team at Dextra Group in Prawet Bangkok
Growing your career as a Full Time Customer Service Manager& International Sales is an incredible opportunity to develop productive skills.
If you are strong in persuasion, adaptability and have the right mindset for the job, then apply for the position of Customer Service Manager& International Sales at Dextra Group today!

Sales support: Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction. Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery. Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.) Forecast: Review update and monitor sales forecasts. Update demand forecast to supply chain and track demand variation. Team Management: Supervise and lead a team of customer service executives. Monitor performance metrics and ensure team adherence to service standards. Performance Analysis and Reporting: Monitor and analyze sales performance indicators (Sales vs Forecast & Budget) Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time). Operation excellence:  Develop and implement customer service policies and procedures. Ensure adherence to processes, especially with IT systems (ERP/CRM) Work on continuous improvement to streamline processes. Analyze recurring problems and implement solutions to prevent future issues. Customer Experience Enhancement: Initiate and lead initiatives aimed at improving the overall customer experience. Identify customer pain points to propose improvements. Qualifications : Bachelor’s or Mater’s degree in Business field 5-10 years of experiences in business operations Excellent command of spoken & written English  Excellent computer skills (Microsoft - Excel & Word) Good analytical and problem solving skills

Benefits of working as a Customer Service Manager& International Sales in Prawet Bangkok:

● Company offers great benefits
● Opportunities to grow
● Advantageous package