Customer Service Manager, International Sales (Manufacturing) - Urgent Hire

We are looking for a focused Customer Service Manager, International Sales (Manufacturing) to join our exceptional team at Dextra Group in Bangkok Bangkok
Growing your career as a Full Time Customer Service Manager, International Sales (Manufacturing) is an amazing opportunity to develop exceptional skills.
If you are strong in adaptability, cooperation and have the right personality for the job, then apply for the position of Customer Service Manager, International Sales (Manufacturing) at Dextra Group today!

Sales support:

Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.

Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.

Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.)

Forecast:

Review update and monitor sales forecasts.

Update demand forecast to supply chain and track demand variation.

Team Management:

Supervise and lead a team of customer service executives.

Monitor performance metrics and ensure team adherence to service standards.

Performance Analysis and Reporting:

Monitor and analyze sales performance indicators (Sales vs Forecast & Budget)

Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).

Operation excellence: 

Develop and implement customer service policies and procedures.

Ensure adherence to processes, especially with IT systems (ERP/CRM)

Work on continuous improvement to streamline processes.

Analyze recurring problems and implement solutions to prevent future issues.

Customer Experience Enhancement:

Initiate and lead initiatives aimed at improving the overall customer experience.

Identify customer pain points to propose improvements.

Qualifications :

Bachelor’s or Mater’s degree in Business field

5-10 years of experiences in business operations

Excellent command of spoken & written English 

Excellent computer skills (Microsoft - Excel & Word)

Good analytical and problem solving skills

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Benefits of working as a Customer Service Manager, International Sales (Manufacturing) in Bangkok Bangkok:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package