In-house Resort Host - Urgent Position

We are looking to hire a competitive In-house Resort Host to join our incredible team at Travel + Leisure Co in Bangkok Bangkok
Growing your career as a Full Time In-house Resort Host is a fantastic opportunity to develop useful skills.
If you are strong in persuasion, communication and have the right initiative for the job, then apply for the position of In-house Resort Host at Travel + Leisure Co today!

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

Field Marketing Manager

POSITIONS REPORTING TO THIS POSITION:

N/A

KEY RELATIONSHIPS:

Internal: Sales team, Marketing team, Resort hospitality team

External: Guests

PRIMARY OBJECTIVES:

The Resort Hostis responsible for initiating and implementing the generation of inhouse tours through personal production.

To actively contribute to the company vision of making holiday dreams come true by being primarily responsible for generating sales appointments for the onsite sales team from guests who are in residence at the Wyndham and non Wyndham Resorts. (Other market groups may also be assigned by the Field Marketing Manager from time to time).

Additionally, the Resort Host is responsible for assisting guests, in conjunction with the resort hospitality team, prior to and during their visit to the resort in order to enhance their holiday experience.

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to:)

Schedule onsite resident guests to regular Club presentations, as appropriate, during the guest’s stay at the resort property

Meet the monthly tour KPI set by the Company

Provide quality customer service to all owners and guests.

Work closely with the reception team in order to provide a high level of service and a seamless transition for guests through the check in process from Reception to Resort Host staff.

Assist all guests with the following (in accordance to the relevant policies):Pre arrival callGreeting and welcome of guests with room escorts and porter service where suitableFollow up calls courtesy callsProvision of tourist information and bookings for restaurants, tours, etc

Represent the Company in an ethical, moral and professional manner

Maintain a professional approach at all times while acting as a representative of the Company

Ensure all Company policies and procedures are correctly followed

Apply industry and Company best practices to all work procedures

Adhere to the set work schedule and for being on time for work

Attend all training and team meetings as required

Support the Company’s sales and marketing programs and strategies

Display a positive, courteous and respectful attitude towards the Company and team members

Attain all required government licenses and registrations within defined time periods.

Stay current with required governmental requirements, work permits, etc.

Employees must ensure they comply with WVRT’s OH&S Policy, procedures and any reasonable instruction given by WVRT.

Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.

Display a Lead with your heart! service to all internal and external parties.

Display innovation through inspiring, creating and improving processes and products.

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

KEY POSITION CRITERIA:

Demonstrates strong customer service values in all activities

Knowledge and application of sales techniques

Ability to quickly build rapport

Sound problem solving and persuasive skills

Positive and enthusiastic attitude

Persistent with a strong determination to succeed

Results driven and goal oriented

Excellent communication skills, and active listening skills

Works independently, as well as a team player

Conducts oneself in a professional and responsible manner

Ability to work effectively with all levels employees and guests

Working knowledge of computer software and sales applications

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

Benefits of working as a In-house Resort Host in Bangkok Bangkok:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary