Sales Engineer - Service - with Great Benefits

At Trane Technologies ^TM   and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Responsibilities: 

•              Act as customers ’ representative .   Operate as the lead point of contact for any and all matters specific to the customers

•              Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

•              Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

•              Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering, such as TCS, AFD retrofit etc .

•              Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long - lasting customer relationships

•              Encourage customer growth and loyalty to the company through continuous support and customer assistance .

•              Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers .

•              Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues .

•              Understand customers / Vertical Market Needs and determines pricing and selling strategies .

•              Prepares and reviews contract terms and conditions using standard Trane templates when applicable .

•              Presents the proposal to the customer .

•              Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc .

•              Organizing customers ’ event and provide input to regular communication letter

Qualifications:

EDUCATION / EXPERIENCE / KNOWLEDGE

·        Bachelor's degree in engineering with at least 2 years ’ relevant owner direct sales experience . Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage . 

LANGUAGE SKILLS

·        Ability to read, analyze, and interpret engineering documents .   Ability to respond effectively to the most sensitive inquiries or complaints .   Read and comprehend instructions, correspondence, and memos .   

·        Effectively present information to customers and other employees of the organization .

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.