Senior Associate Service Delivery Manager - Urgent

We are hiring a competitive Senior Associate Service Delivery Manager to join our growing team at Ntt Data in Bangkok Bangkok
Growing your career as a Full Time Senior Associate Service Delivery Manager is an amazing opportunity to develop productive skills.
If you are strong in adaptability, communication and have the right personality for the job, then apply for the position of Senior Associate Service Delivery Manager at Ntt Data today!

Job Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team?The Senior Associate Service Delivery Specialist is responsible for providing continuity in service and acts as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for small to medium client contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts. The Senior Associate Service Delivery Specialist may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.The Senior Associate Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.Working at NTTKey Roles and Responsibilities:Works as an Independent Contributor (IC) under the guidance of a manager, and acts as the interface between the client and NTT LtdPerforms client facing service activation activities and support GDC in service activation completionResponsible for operations performance, including -Creating Service reports with accuracy and qualityEscalation management and ReportingMeeting management with clientsChange Management - record changes to RoE, SoW, Asset Verification for Service First incidentsTrack RMA returns, client follow up and delivery of assetsVendor follow up for contract backout issuesManage Centre activationProvides assurance regarding the compliance of, and lifecycle management for, all contracted ServicesReceives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.Interfaces with NTT Ltd internal contract management teams to normalise and execute change ordersSupports billing / invoicing inquiries and / or disputesMonitors client satisfaction and identify service improvement plans to address client’s satisfaction with the serviceKnowledge, Skills and Attributes:Ability to establish strong relationships with internal stakeholders and external clientsExcellent relationship building skillsStrong ability in managing coordinated delivery of serviceExcellent written and verbal communication skillsAnalytical mindset with good problem solving skills and can use initiative to drive innovationAbility to work well in a pressurised environmentGood client service orientationAssertive in approach and displays excellent persuasion and influencing abilitiesGood analytical skills with proven negotiation skillsPassionate, strong initiative, self-driven with commitment to succeedDeveloping proficiency in project management, including planning, execution, monitoring, and project deliveryAssertive in approach with developing proficiency in negotiating terms, managing conflicts, and addressing challenges that may arise during service deliveryWorks on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factorsAcademic Qualifications and Certifications:Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or relatedITIL Certification, such as ITIL Foundation or higher-level certificationsProject Management Professional (PMP) certification desirableClient Relationship Management certification desirableRequired Experience:Moderate level of demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service providerModerate level of experience delivering IT services, managing IT projects, and understanding the IT service lifecycleModerate level of experience in managing client relationships, understanding client needs, and ensuring client satisfactionSkills SummaryConflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results

Benefits of working as a Senior Associate Service Delivery Manager in Bangkok Bangkok:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary