Support & Managed Services Delivery Manager - Urgent Hire

We are hiring a confident Support & Managed Services Delivery Manager to join our incredible team at Ntt in Bangkok Bangkok
Growing your career as a Full Time Support & Managed Services Delivery Manager is an incredible opportunity to develop competitive skills.
If you are strong in creativity, planning and have the right drive for the job, then apply for the position of Support & Managed Services Delivery Manager at Ntt today!

Want to be a part of our team?The Manager, Support Services is a people management role responsible for ensuring the delivery of support services to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of support services. This role manages and deploys targeted support services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.This role responsible for leading and managing large teams such as engineers and specialists, by providing guidance, mentorship, and fostering a collaborative and high-performing work environment.Working at NTTResponsibilities:Truly lead and grow a team of technical experts and support specialists. Hire, develop and retain top talent. Manage performance, set objectives, and coach your technical support team to help them achieve their career goals and transform into new areas. Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction. Partner with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyse risks and make decisions on priorities.Manage support services daily engagements including utilization,SLAs, demand, forecasting, and other business metrics.Facilitate an environment of inclusion that leverages diverse perspectives and talent.Required qualifications:Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.)Firsthand experience of implementing and/or supporting Cisco networking architectureswith a minimum level of awareness regardingsecure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.Ability to communicate fluently in Polish and English.Preferred qualifications:Experience in building and managing technical support teams, including hiring, developing, setting objectives, and managing performance.Understanding of value proposition of cloud computing.Experience managing support and/or managed services units and working with vendors/partners on delivering of IT support services.Excellent business acumen and creative problem-solving skills.Strong organizational project management and people leadership skills.We offer:Employment contract & hybrid work,Necessary work tools (laptop, iPhone, company car),Private medical care with dental option,Employee Assistance Program (e.g. psychological),Cafeteria platform,Group life insurance,Individual training budget,Online training platform,Employee Retirement Program,Shorter Fridays (we work until 2:30 PM),Flexible working hours and hybrid work model,Discounts with our technology partners.Skills SummaryCommunication, Contract Management, Financial Acumen, IT Service Management (ITSM), Operations Management, People Management, Profit and Loss (P&L) Management, Project Management, Sales Growth, Service Delivery, Support ServicesWhat will make you a good fit for the role?Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Benefits of working as a Support & Managed Services Delivery Manager in Bangkok Bangkok:

● Excellent benefits
● Advancement opportunities
● Advantageous package