Number of Applicants
:000+
Req ID:460070
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the job:
The HRGS Administration Advisor is responsible for dealing with all incoming nonstandard HR service requests from Managers, Employees and HR Business Partners in regional hub. This involves updating systems, including salary records and creating documents. He/she supports a range of different HR functions. The job holder must resolve as many incoming non-standard requests as possible to meet the business needs and ensure that the HRGS Hub meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorizations, address issues, create contracts, inform suppliers, update systems and maintain employee files; ensures accuracy and completeness of confidential personnel files and employee records; and files and retrieves documents. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HRGS, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. Organize and maintain a variety of confidential and statistical records; reports and files; prepare periodic reports. Support new team members with trainings as well as refresh trainings based on quality issues identified
Main Responsibilities:
Customer Service:
Benefit Adminstration Activities:
Project Activities:
Team Coordination Activities:
Competencies & Skills:
Qualification & Experience:
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
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