3-5 years of experience in fashion retail industry or other products.
Exposure in conducting training is preferable
Strong leadership and interpersonal skills
Excellent facilitation and presentation skills
Service and people-oriented
Detail-mined and well-organized
Able to work under pressure and tight deadline
Good in English
Identify the strength, weakness and training needs of each store and procucts.
Conduct essential products knowledge training, sales training, sell techniques and other service for staffs in Thailand align with global policy.
Design the coaching and deliver Training to sales stores and other retails staffs for Performance Improvement.
Follow store’s priorities, define monthly coaching actions and conduct regular field coaching and in-store training
Support the staff with consistent qualitative feedback & evaluation for the performance improvement.
Align with the brand's policy and standard to implement the trainings delivered by local Training Team and ensure they fit for the specific needs of each stores.
Monitor the results of Mystery Shopping and develop action plans tailor made to individual staff
Support Retails Operation Manager to provide necessary client development trainings for achieving the target result of store events.
Ensure the proper implementation of New Joiner Integration Program and follow up with the selected mentors and buddies on the progress
Manage the training calendar and update training reports regularly
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