Less-than-Container Load (LCL) Delivery Specialist

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.We are seeking a customer-focused and proactive specialist to deliver an excellent customer experience to our Maersk Less-than-Container Load (LCL) customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly. You will closely collaborate with other teams within and across the areas, acting as the first point of contact for customers and actively build strong relationships with customers. Key Responsibilities

Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires.

Own customer experience. Collaborate with the team to achieve best-in-class Customer Service.

Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.

Identify and execute upselling opportunities, driving value through the network.

Receive and confirm bookings received from vendors/customer as nominated in timely manner.

Ensure to follow Maersk’s global guideline for operations activities.

Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, ICB, etc.).

Prepare operational reports assigned by Team Leader / Manager.

Carry out ad-hoc tasks assigned by Team Leader / Manager.

We Are Looking For:

At least 2 years' experience in shipping / logistics industry, familiar with import /export. Preferably with exposure in Less-than-Container Load (LCL).

Comprehensive English communication, both verbal and written.

Ability to remain calm under pressure and handle challenging situations with patience.

Dedication to continuous learning and growth, proactively pursuing chances to improve skills, refine processes, and maximize efficiency.

#LI-PY1Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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