Marketing Services Producer

Job Description

We’re searching for a Marketing Services liaison with a strong background in client communication. You will interact with our clients via an email ticket system to deliver and coordinate approval on blog articles, social media posts, and eBooks. 
Ideal candidates will be able to work eight-hour shifts either early in the morning (starting around 6am MNL time) or late in the evening (finishing around 11pm) so there is overlap between our daytime staff in Bangkok and US business hours.
As a front-line position, you will have a responsibility to ensure that our clients have an extraordinary service experience that builds strong relationships. 
 
Job responsibilities:
Coordinating with clients and Pronto Marketing writers on blog topics and finalized articles
Coordinating with clients and Pronto Marketing writers on social media posts 
Coordinating with clients and Pronto Marketing writers on eBook content and accompanying promotional campaigns
Publishing approved content to clients’ websites, social media profiles, and email newsletters
Responding to and resolving support requests associated with Marketing Services services.

Qualifications

Required:
Bachelor's degree and 1 to 2 years of experience in customer service or a related field
A very strong English proficiency with excellent writing and verbal communication skills

You will be a great fit for the role…
You can build ongoing relationships based on empathy and rapport
You are good at turning a frustrated client into a happy one
You can explain, simplify and pitch solutions to issues through written or verbal communication
You excel at juggling a large number of tasks so the most important are always dealt with first
You are comfortable admitting your own mistakes and respectfully confronting coworkers about theirs
You have prior experience on an international or cross-cultural team
You are comfortable taking phone calls with clients when the need arises

Knowing these tools will put you a step ahead in performing the job responsibilities…
Campaign Monitor
WordPress
Social Pilot
Zendesk
G Suite
Slack
Trello


Additional Information

Your role may evolve over time, depending on performance and opportunities. You colleagues will be working on a much broader set of marketing efforts, which may create chances to learn and grow in other areas of the company.
The salary for this position is commensurate with the candidate’s education, experience and ability.

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