Night Receptionist

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Job Description

• Keeping hotel financial records in order
• Processes invoices, transactions, room charges, refunds, and prepares checkout bills
• Monitors and checks accounting ledger
• Verifying that all accounts are balanced and supported by documentation
• Audits financial statement accounts such as receivables and revenues
• Posts room taxes and charges
• Processes discounts and vouchers
• Tracks room availability and occupancy
• Prepares daily reports and summary cash balance
• Checking guests in and out of the hotel.
• Handling/Responding to guests' needs, requests, and complaints.
• Answering the phone and making reservations.
• Summarizing each night's operations, and listing any follow-up tasks for management.
• Following End of Day Procedures.

Qualifications

• Bookkeeping and front desk experience
• Opera System expert
• Proficient in MS Office, PMS, and CRM software
• Outstanding verbal and written communication skills
• Detail-oriented and strong organizational skills
• Strong interpersonal skills
• High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus
• Past experience in customer service or hospitality is a plus.
• Analytical mind, with strong attention to detail and an affinity for numbers.
• Good organizational and time-management skills.
• Self-motivated, proactive work ethic.
• Strong aptitude for customer service.