Telephone Operator - Start Now

We are on the lookout for a motivated Telephone Operator to join our all-star team at Susona Bodrum in Muğla.
Growing your career as a Full Time Telephone Operator is a fantastic opportunity to develop useful skills.
If you are strong in teamwork, presentation and have the right drive for the job, then apply for the position of Telephone Operator at Susona Bodrum today!

İŞ TANIMI

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards
Assist other departments, as necessary

ARANAN NITELIKLER

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Benefits of working as a Telephone Operator in Muğla:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package