Client Services QA Analyst I

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Responsibilities:

• Validate processing based on client requirements.
• Collaborate with internal and external groups to complete and deliver programs with full quality.
• Log issues discovered on QA process to track, monitor accuracy and completeness of all assigned jobs looking for improvements.
• Troubleshooting and help on implementing necessary program changes, updates, or additions
• Communicate status with team members, end users and clients within client expectations.
• Analyze data using internal tools and manual process including reporting analysis and dumps validations.
• Process multiple projects prioritizing accordingly

Qualifications

The ideal candidate would look like:

• Bachelor’s degree or equivalent experience required, preferably in the Computer Programmer/Analyst area
• Generally requires 2 – 4 years’ experience in a data processing or computer operations field. Technical experience
• A highly motivated analyst who loves working on a high performing team
• Good analytical skills (problem identification).
• Detail oriented.
• Good organizational skills.
• Collaborative, a solid communicator, and work well with your team and stakeholders.
• Multitasking and Time Management skills
• Strong PC skills, may include, Excel, SQL.

It’d be great if you have knowledge in:

• Presto SQL
• Experience with automation
• Experience in Agile methodology
• Lean/SixSigma certification
• Knowledge of US consumer credit policies, procedures and regulations highly preferred

Additional Information

Culture at Experian

Our uniqueness is that we truly value yours.

Experian’s culture, people, and environments are key differentiators. We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering… the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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