Service Delivery Specialist

Job Description

As a Service Delivery Specialist, you will ensure effective and cost-efficient service delivery and service support delivery of H&M Support Services end-to-end to create customer value and elevate our brands which balances today´s needs with tomorrows opportunities.

Your main responsibilities include but not limited to:

• Responsible for following and implementing Support Services’ vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.)
• Assess service needs and support realization of service roadmap in line with business goals.
• Strategic minded and seeing the big picture when planning & meeting the budgets for sales market strategy.
• Oversee and improve procedures for service processes/workflows, act as local point of contact and provide management of local stakeholders.
• Support and participate in negotiations with local work council, by preparing all necessary information and being an expert in respective products.
• Monitor and review service deliveries and drive related continuous improvement initiatives.
• Be the local point of contact and provide management of local stakeholders.
• Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software etc.) where needed.
  

Qualifications

To be successful in this role we believe you have:

• Min 3+ years of experience in IT services/operations and in delivering services with ITIL principle.
• Ability to encourage collaboration, co-creation and people development by empowering others even from a distance.
• Project- & Stakeholder Management.
• Agile Methodology (e.g., SAFe, Scrum, Kanban) and problem-solving mindset.
• Change Management, Organizational Transformation & Compliance with local regulations.
• Service Delivery & Service Level Management.
• documenting test plans, test cases and test execution.
• Fluent in English (min B2) & Turkish(C2) both written & spoken.
• Willing & able to travel domestically & internationally as part of their responsibilities.

Additional Information

This is a fulltime position starting as soon as possible according to agreement. The role is an located in our Support Office based in Nişantaşı, İstanbul. The Service Delivery Specialst role is a part of the Business Tech Team and reports to the Sales Market Business Tech Operations Manager.
Apply by sending in your CV as soon as possible. Due to data policies, we only accept applications through career page. 

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here . 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here .