Account Director

• Build and maintain strong relationships with clients, acting
  as their primary point of contact and liaison.
  
• Understand client needs and objectives to deliver tailored
  media solutions.
  
• Provide exceptional client service to ensure high levels of
  client satisfaction and retention.
  
• Oversee the planning, execution, and delivery of client
  projects from conception to final execution, ensuring they meet deadlines,
  budgets, and quality standards.
  
• Collaborate with internal teams, including BD, creative,
  digital marketing, PR, technology, and production, to ensure seamless project
  execution.
  
• Track project budgets, ensure projects stay within budget,
  and work to reduce costs while maintaining high-quality standards.
  
• Conduct quality assurance before delivering to the client.
  
• Ensure all client interactions and deliverables reflect the
  brand’s values and objectives.
  
• Provide personalized service and exceptional project
  execution to maintain a high level of client satisfaction.
  
• Generate sales for client accounts by developing and
  implementing upsell and cross-sell strategies.
  
• Work closely with the Business Development team on new
  business opportunities, contributing to revenue growth through targeted
  strategies and tailored media services and solutions.
  
• Introduce innovative ideas, service offerings, and
  initiatives to existing clients and attract new clients to increase revenue
  streams.
  
• Develop strategic plans for client accounts, aligning them
  with ID8 Media’s business objectives and goals.
  
• Collaborate with other departments to gather sub-strategies
  and develop comprehensive account strategies.
  
• Participate in the development and submission of major
  proposals and tenders to increase project acquisition opportunities.
  
• Support the entry into new geographic markets to tap into
  new revenue opportunities.
  
• Streamline workflows and processes to reduce costs and
  increase efficiency without compromising quality.
  
• Implement best practices in project management and resource
  allocation.
  
• Collaborate with internal departments to ensure operational
  excellence and consistency in service delivery.
  
• Enhance the ID8 Media brand by consistently delivering
  high-quality, impactful media solutions and campaigns.
  
• Increase brand visibility through strategic marketing,
  partnerships, and participation in major industry events.
  
• Contribute to the company’s efforts to win world-class
  trophies and awards, demonstrating excellence and innovation.
  
• Work with internal departments and teams on projects,
  clearly explaining clients' visions and requirements.
  
• Ensure all teams' work aligns with clients' visions,
  requirements, and needs, making sure all deliverables are aligned with the
  scope of work within the signed contract.
  
• Maintain weekly, monthly, and quarterly reports for all
  projects, detailing progress, improvements, achievements, risks, budget
  tracking, and other relevant details.
  
• Accurately receive and deliver client feedback to internal
  teams to ensure necessary changes and amendments are made.
  
• Work closely with the Business Development department to
  generate and manage leads.
  
• Prepare proposals, quotations, and other sales-related
  documents in collaboration with Business Development.
  
• Assist in the strategic planning and execution of business
  development initiatives to attract new clients and expand market presence.
  
• Conduct surveys and collect feedback from clients during and
  after the delivery of projects to gauge their satisfaction with the services
  received.
  
• Collect data constructively to ensure accuracy and use this
  information to compare with departmental goals and objectives.
  
• Analyze feedback to identify areas for improvement and
  ensure alignment with the department's overall goals and objectives.
  
• Proactively identify potential issues, conflicts, or crises
  that may arise within client accounts and develop contingency plans to address
  them.
  
• Address and resolve issues, conflicts, or crises promptly
  and effectively, ensuring minimal disruption to the client relationship and
  project timelines.
  
• Maintain clear and open communication with clients during
  crises to manage expectations and provide reassurance.
  
• Coordinate with internal teams to implement solutions and
  manage crisis response efforts efficiently.
  
• Conduct post-crisis evaluations to analyze the effectiveness
  of the response and identify areas for improvement.
  
• Work closely with the PR team to protect the reputation of
  both the agency and the client by managing public relations and communication
  strategies during and after a crisis.
  
• Ensure all actions taken during a crisis adhere to the
  agency's ethical standards and client confidentiality agreements.
  

Requirements

• Bachelor’s degree in Marketing, Communications, Business
  Administration, or a related field, or an equivalent of 3-4 years of additional
  experience.
  
• Project Management Professional (PMP) certification.
  
• Additional certifications in digital marketing or CRM tools
  are a plus.
  
• 5-7 years in project or product management or related
  fields.
  
• 4-6 years in media, PR, marketing, or digital marketing
  industries, or related fields.
  
• Proven leadership experience in leading project teams and
  managing senior-level client relationships.
  
• Experience in developing and implementing project strategies
  that align with client business goals.
  
• Advanced technical skills, including proficiency in project
  management tools and a deep understanding of digital marketing tools and
  methodologies.
  
• Strong experience in presenting to and negotiating with
  high-level stakeholders.
  
• Fluency in English and Arabic is required; proficiency in
  Turkish is preferred.