Account Manager

Position Summary

We are looking for a highly organized Account Manager to support our key global clients in the consumer goods sector. The ideal candidate thrives in a dynamic FMCG environment, is client-oriented and process-driven, and is passionate about both people and performance.

The Account Manager will be responsible for managing the client relationship on a daily basis, ensuring full satisfaction across all services. This includes overseeing a team of onsite resources and acting as the main point of contact for commercial and performance matters.

Job Responsibilities:

Client Relationship & Account Management

• Act as the primary contact for the client’s marketing and purchasing teams.

• Provide support to project managers during the proposal phase.

• Be responsible for drafting new contracts and renewing existing ones.

• Manage the Service Level Agreement (SLA).

• Ensure client satisfaction through proactive communication, issue resolution and strategic guidance.

• Drive continuous improvement initiatives across the entire scope of the collaboration.

Team Management

• Manage and support a team of 7-8 Project Managers.

• Foster collaboration, efficiency and team wellbeing.

• Provide leadership to maintain performance, motivation and operational fluidity.

Project & Operational Excellence

• Oversee artwork production processes to ensure quality and deadlines.

• Address topics related to the graphic/printing workflow when needed, even when not directly involved in production tasks.

• Ensure strong alignment between internal teams and onsite staff.

Business Analysis & Finance

• Collect and consolidate forecasted project volumes and communicate them internally.

• Manage internal and client-facing billing processes (year-start estimates, invoicing follow-up, financial reporting).

• Produce contractual KPIs and performance dashboards for client and internal monitoring.

Innovation & Optimization

• Lead and support initiatives related to process improvements and innovation within the project.

• Bring fresh ideas and propose new ways of working to strengthen the partnership and operational efficiency.

Key Requirements

• Proven experience in Account Management within the packaging / artwork / prepress / printing industry.

• Strong understanding of graphic production workflows and related processes.

• Excellent client-facing and communication skills - ability to build trust and manage complex conversations.

• Solid leadership and interpersonal skills; strong sense of empathy and emotional intelligence.

• Advanced Excel skills and strong analytical mindset (KPIs, dashboards, volume estimations, reporting).

• Experience managing cross-functional or onsite teams is a strong advantage.

• Demonstrated involvement in innovation / automation / continuous improvement projects.

• Proficient English required.

Soft Skills

• Highly organized and detail-oriented.

• Proactive, solution-driven and accountable.

• Comfortable in fast-paced and high-expectation environments.

• Ability to combine operational excellence with a human-centric approach.

Location & Timeline:

Hybrid work arrangement: Üsküdar, Istanbul.

Ideally starting in July 2026

Type of contract: full time, permanent