Assistant Store Manager

MISSION OF THE ROLE
As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities.
You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships.
Yo uwill be a dynamic and inspiring leader building an energized, accountable and effective team. MAIN RESPONSIBILITIES
Business Development and Sales Management

• Achieve targets and goals

• Achieve individual daily, weekly, monthly and yearly sales and KPI's targets while ensuring a warm and personalized customer experience.
• Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team.
• Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
• Provide accurate and effective staff schedules to Store manager by analysing the traffic trends to ensure the adequate floor coverage

• Develop business and foster Marketing initiatives

• Collaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.

KPI’S: Annual Sales vs. Budget, Cross Selling & Upselling, Avg. Ticket, Store Conversion rate, Client Activation and Retention
Customer Understanding & Engagement

• Champion, deliver and monitor a customer centric culture

• Implement and supervise the execution of the Selling Flow.
• Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
• Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.

• Develop customer database

• Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the appropriate customer data collection through the appropriate tools.

KPI’S: CRM Database Management, Customer Portfolio Management, Retention Rates, Store KPI
Team Development and Team Spirit

• Align and cascade

• Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
• Embrace and promote change and transformation and actively inspire others to do the same.

• People Management

• Facilitate the on-boarding plan for every new employee.
• Provide regular individual feedback (daily/weekly/monthly).
• Coach store team to develop competencies and support their growth; ensure training program deployment.
• Motivate and engage the team by maintaining high performance standards.
• Support the Store Manager in identifying training needs and ensuring the implementation of training activities

• HR Management

• Is aware of the employees’ problems and takes any actions to help problem solving, informing Store Manager and HR

KPI’S: Staff Turnover, Sales x FTE, E-learning completion
Brand Presentation

• Product

• Work with Store Manager to provide effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers.

• VM and impact

• Ensure the implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image.
• Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.

• Retail Training

• Support Store Manager in planning and organizing the team ‘s attendance to product trainings and in achieving trainings' goals

KPI’S: Retention Rate, Feed-back from Regional and Corporate HQ
Retail and Store Operations

• Guidelines compliance

• Ensure the store team adheres to guidelines policies and procedures in all areas of operational activities and inform Store Manager of any non compliant aspect.
• Sponsor, execute and supervise the adoption of the Zegna Code of Ethics.
• Supervise the logistic procedures and the stock management.

• Risk management and Health & Safety

• In collaboration with Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.

• Store digital services

• Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service

KPI’S: Inventory Results, Digital Service Usage, Local Audit Program, Store KPI

PARTNERSHIPS

Internal: Retail Merchandising, Marketing, Retail Operations, HR, Finance

External: Hotels, Clubs, Trade Associations

BACKGROUND AND PRINCIPAL SKILLS REQUIRED FOR THE POSITION

(Functional and core competences, key professional experiences, language requirements, education, travel requirements) Functional

Competences Selling, Product Knowledge, Inventory Control & Loss Prevention, Employment Cycle, Policy and Compliance ZEM Proficiency Level To be defined in consistency with Job Banding outcomes Key Experiences In-Store experience, Team Leadership experience, Hospitality/Luxury backgrounds is a must Education As required by Local Market Languages As required by Local Market Travel requirements As required by Local Market

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing. 

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.  These teams are divided into two areas: textiles and apparel.  Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.  Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques. Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future. Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets. 

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions. 

Design, Plan, Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections. The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS

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