Associate Service Representative

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

The Associate Service Representative role on the Client Services team ensures clients receive exceptional customer service in a timely and professional manner.

Responsibilities:

• Provide administrative and account management support to members of the service team to drive client retention, satisfaction, and growth opportunities.
• Facilitate and manage client interactions with Sg2 experts.
• Manage follow-up from client calls and ensure complete follow through.  
• Assist clients with website registration, access issues and site navigation.
• Generate client reports that provide relevant information highlighting the value delivered to the client.
• Manage outgoing and incoming communications with clients.
• Create monthly decks for client check-in calls and triage follow up.
• Document client interactions via Customer Relationship Management (CRM) system; ensure CRM system data integrity and quality.
• Master the CRM system as a ‘super-user’ and help client service team members effectively leverage its functionality.
• Drive attendance for Sg2-sponsored webcasts and conferences, and coordinate participation in these events.
• Manage and coordinate client meeting preparation and logistics.
• Handle all incoming calls and emails via the Member Center phone line and inbox.
• Handle additional administrative and other tasks as needed.

Qualifications:

• Relevant degree preferred.
• No experience required.
• Experience working with external customers highly preferred.
• Superior communication skills, strong collaboration and teamwork skills.
• Strong analytical, problem-solving skills, and organizational skills.
• Ability to react positively to shifting priorities for multiple projects simultaneously and to perform under pressure with tight deadlines.
• An uncompromising commitment to quality and a passion for health care.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.