Base Growth Strategy Senior Specialist - Prepaid

## Join Us\n\nAt Vodafone, we\u2019re not just shaping the future of connectivity for our customers \u2013 we\u2019re shaping the future for everyone who joins our team. When you work with us, you\u2019re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.\n\n## What you\u2019ll do\n\nBuilding and executing journey strategy thru identifying target customer, channel and when/where to reach that customer with which offer of base growth activities in the Squad.Purpose of the Prepaid Base Squad is to drive value growth by providing a commercial ready base, boost customer activity, retain customers and optimize lifetime revenue thru top up, churn and PretoPost activities with insight and data driven strategy yet assure a sustainable customer base.\n\n * Lead the Prepaid Top up, Churn, PretoPost journeys aiming to achieve monthly prepaid top up revenue, prepaid activity, churn and PretoPost target.\n * Defines target group (who) and customer journey in MCCM (how), working closely with Big Data and commercial lead to define offers (what) and channel lead to define channel orchestration (where), as well as decision architects and test leads to make sure relevant developments are made. Role works closely with decision architects, test leads, commercial and marketing \u0026 channel leads.\n * Designing personalized and data-driven journeys in Pega (MCMM), to reduce customer disconnection with better customer engagement, boost customer activity and maximize lifetime revenue.\n * Deep dive understanding of customer behaviors \u0026 business needs to improve squad KPIs and to build seamless experience in a horizantal approach.\n * Lead the Big Data \u0026 AI applications in prepaid business, maximizing the adoption of AI in churn activities, for offer, channel, activity and script selection. \n * Uncovering potential growth areas and conducting A/B tests to optimize core activities.\n * Ensuring seamless operationalization and making advancements to thrive in customer experience through simplification.\n * Design and lead best effective channel journey strategy while aiming to maximize revenues by increasing and sustaining customer lifetime value, increase digital channel mix\n * Trying new technologies and services, explores digital opportunities to boost digital sales and engagement\n * Improve, monitor and maintain journey strategy aiming to maximise customer lifetime value with AI driven data approach\n * Effective stakeholder management of key business relationships\n * Work in harmony with agile practices \u0026 get ready to own different responsibility within Squad\n\n\n\n## Who you are\n\n * BSc. degree in business administration, industrial engineering, economics or similar fields of engineering\n * Has a strong commercial mindset, ability to define marketing and sales opportunities\n * Min 2-3 years of experience in Telecommunication/E-commerce/Technology sector at marketing and/or commercial roles\n * Highly proactive, have a strong can-do attitude\n * Ambitious \u0026 competitive professional with high personal drive \u0026 leadership attitudes\n * Strong analytical skills, results-driven and delivery-focused\n * Pega knowhow is a plus\n * Flexible on taking responsibility of other roles (commercial, marketing, channel) where needed to build a collaborative team environment and ensure team commitments are met on time and with high quality\n * Strong written, verbal communication skills \u0026 interpersonal skills both in English and Turkish\n * Resilient while working in competitive \u0026 rapidly changing environments\n * Comfortable in problem solving \u0026 decision making\n * Good team player, have social skills that enables collaboration closely and easily with core team members and stakeholders\n\n\n\n## Not a perfect fit?\n\nWorried that you don\u2019t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\u2019re excited about this role but your experience doesn\u2019t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.\n\n## What\u0027s in it for you\n\nWe like to keep them flexible:\n\n\u2022 Vflexy: Flexible Benefits Program \n\u2022 Hybrid working kit \n\u2022 Ergonomic kit allowance \n\u2022 Digital meal voucher \n\u2022 Flexible transportation allowance. \n\u2022 Employee assistance hotline \u0026 counselling \n\u2022 Comprehensive and flexible private health insurance \n\u2022 Discounted price deals for wide range of products \u0026 services \n\n \nPlus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr\n\nhttps://www.vodafone.com.tr/insan-kaynaklari\n\nInstagram: https://www.instagram.com/vodafonekariyer/\n\nYoutube: https://www.youtube.com/user/VFTurkiye\n\n \nData Privacy \nBy applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details. \n\n## Who we are\n\nWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\u0027s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.\n\nBelonging at Vodafone isn\u0027t a concept; it\u0027s lived, breathed, and cultivated through everything we do. You\u0027ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We\u0027re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.\n\nIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.\n\nTogether we can.\n