Boutique Jeweler

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Primary Duties
The primary duty of this role is to expertly perform a wide range of jewelry repairs and services for customers and stock items, ensuring high quality and efficiency. This includes technical work, customer interaction, and maintaining operational standards within the Cartier boutique

Key Responsibilities 
* Customer Service & Repairs:
Perform Diagnostics on Jewelry creations and define the interventions required.
Perform a variety of quick repairs and services, including: cleaning and checking jewelry settings, replacing parts (locks, pins, and jump rings), resizing necklaces and bracelets, adjusting locks and earring clasps, fixing damaged items, laser welding, and engraving/removing engravings, polishing and refurbishment, act as the main technical contact for clients and colleagues in the boutique.

* Workshop management:
Manage the flow of repairs in and out of the boutique workshop.
Manage the ordering of new tools and consumables
Maintain an efficient stock of spare parts, accessories, and precious metals.
Organize stock, tools and equipment according to 5S principles (sort, set in order, shine, standardize, sustain).
Conduct quarterly inventory checks of valuable spare parts and ensure used parts are returned monthly.

Skills Required:
Experienced Jeweler: Minimum 5 years experience.
Customer Focus: Ability to interact positively with clients and colleagues, understand their needs, and provide excellent service.
Attention to Detail: Meticulous in performing repairs, quality checks, and maintaining equipment and inventory.
Problem-Solving: Aptitude for diagnosing issues, finding efficient solutions for repairs, and addressing workload challenges.
Communication Skills: Fluent in Turkish (written and spoken), able to communicate effectively in English (written and spoken), proficient in email writing and general computer usage.
Organizational Skills: Capable of managing workflow, maintaining a tidy workspace (5S principles), and organizing inventory efficiently.
Time Management: Ability to estimate repair times accurately and complete tasks within promised deadlines.
Proactiveness & Initiative: Eager to identify areas for improvement, suggest new tools, and implement changes.
Adaptability: Flexible and able to adjust to different tasks, including supporting events and undertaking varied projects.
Teamwork & Collaboration: Willingness to assist boutique staff, provide technical support, and contribute to training materials.
Responsibility & Trustworthiness: Handles valuable items with care, maintains equipment, and adheres to guidelines.
Quality Orientation: A strong commitment to ensuring all work meets high aesthetic and functional standards

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