C004578 Service Level Manager (NS) - TUE 3 Feb

Deadline Date: Tuesday 3 February 2026

Requirement: Service Level Manager

Location: Izmir, TR

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1540

Required Start Date: 16 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Service Level Manager is responsible for supporting all CSU customer-facing service management activities, overseeing the execution of the service program of work within their area of responsibility, and performing as part of the team delivering service management, customer coordination, contractual compliance, and project support.

The Head of SMB ensures local service delivery remains aligned with Service Level Agreements, customer expectations, and NCIA policies.

Service Level Manager will also support NCIA Change Management process as a local change manager

In addition, Service Level Manager supports the Head of SMB in CSU-wide coordination.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Experience in IT Service Management, Service Delivery, or Customer Support management roles.
• Experience managing service performance against formal Service Level Agreements.
• Experience in customer relationship management, stakeholder coordination, and customer-facing service roles.
• Experience managing resources.
• Experience coordinating both internal staff and contractor-delivered services.
• Experience contributing to operational planning, resource allocation, and risk management processes.
• Demonstrated knowledge of service management best practices, processes, and performance management.
• Experience in Change Management