Club Receptionist - Soho House Istanbul

• A complete understanding and ability to provide the service delivery expected Soho House members and by guests


• Ability to work well under the pressure of coordinating many requests at any given time


• Being approachable and reliable


• Ability to be flexible as the job changes


• Ability to work flexible hours, including weekends, holidays if necessary


• Spoken and written fluency in English and in Turkish

JOB DESCRIPTION

• To use own initiative and to personally take any action appropriate to deliver a first class service


• Responsibility for private member’s check-in control, concierge duties and check-out


• To meet, greet and bid farewell to all private members – with a smile and making eye contact


• To escort private member guests to related place whenever possible


• Fully understand and operate the telephone systems


• Fully understand and operate the club private membership system


• Accountable for the Club Reception cash handling issues


• To have a basic knowledge of the surrounding area in order to assist guests with their queries