Complaint Handling Team Leader

JOB PURPOSE

• Ensure the continuity and compliance of defective product approval and registration practices according to PR-CS-002 Defective Procedure and Straumann AG QMS-CORP-000288 Compliant Management procedures.

MAIN DUTIES AND RESPONSIBILITIES

• Conduct work in accordance with the system established and implemented according to CE, ISO 9001, and ISO 13485 standards in line with quality policies and objectives.
• Ensure the continuity and compliance of defective product approval and registration practices according to PR-CS-002 Defective Procedure and Straumann AG QMS-CORP-000288 Compliant Management procedures.
• Evaluate free products sent, those to be received, and rejected defective products (price difference invoice issued) together with CRM, LS-20 Defective Product Tracking List (including count results in a 3-month period) and report to senior management monthly.
• Conduct defective product counts every 3 months using the blind counting method in accordance with PR-LO-003 Stock Counting Procedure and report to Finance & Operations Director and Quality Manager.
• Ensure control and registration processes in the unit are carried out by different personnel.
• Fulfill requirements and ensure the security of form and product storage and preservation in the defective department.
• Ensure coordination between Quality, Customer Services, and Stock units.
• Report developing nonconformities to the quality unit.
• Communicate with personnel and customers as needed.
• Provide customer and personnel training as needed.
• Inform related departments, personnel, and customers about possible changes in the process.
• Train and organize unit personnel.
• Conduct necessary correspondence with Straumann AG, organize and hold meetings.
• Report daily transactions to the Quality Manager.
• Act as a proxy for the complaint specialist when needed.

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education Level:

• University degree, preferably in Biomedical Engineering

Experience:

• 1-3 years of experience

COMPETENCY REQUIREMENTS

CORE COMPETENCIES:

• Ability to manage a team, adapt to flexible working hours, make decisions, have proper diction, strong verbal and written communication skills, fit for teamwork, and able to take responsibility

TECHNICAL COMPETENCIES:

• Proficiency in SAP
• Proficiency in Microsoft Office Programs, knowledge of medical devices
• English proficiency

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Turkey : Ankara

TravelPercentage: 0 - 20%

Requisition ID: 14086