CONVERSION RETENTION AGENTS

Job Title: Chargeback Agent

Location: TURKEY

Job Type: Immediate Hiring

Company Overview:

Our well-established client is expanding and seeking experienced Chargeback Agents to join their team in Turkey. This is an excellent opportunity for motivated individuals looking to become part of a growing and dynamic organization.

Key Responsibilities:

Handle and manage chargeback cases efficiently and professionally.

Communicate with clients regarding disputed transactions and provide appropriate support.

Review documentation and transaction details to ensure accurate case handling.

Maintain up-to-date knowledge of company procedures, payment processes, and compliance requirements.

Work closely with internal departments to resolve disputes and improve customer satisfaction.

Ensure all cases are handled within required timelines and company standards.

Qualifications:

Minimum 1 year and up conversion and retention experience

Fluent in German, Japanese or French 

Strong analytical, communication, and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple cases simultaneously.

Attention to detail and problem-solving mindset.

What We Offer:

Competitive salary and performance-based incentives.

Opportunity for career advancement within a rapidly growing company.

Supportive, professional, and dynamic work environment.

If you meet the qualifications and are ready to take the next step in your career, we encourage you to apply!