Responsibilities
• Owns and manages the customer experience of delegated customers booking process.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Handles all possible problems and guides for solution.
• Manage and monitor the end-to-end booking process.
• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
• Maintaining a customer-centric approach reduces errors and prevents repetition of errors.
• Coordinate with stakeholders to manage booking processes.
• Ensures that any and all documentation required for a shipment is received in a timely manner.
• Updates bookings when necessary and notifies all affected parties of changes.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Maintain effective and proactive communication.
• Execute reports or other tasks assigned by Team Leader/Manager.
• Comply to specific company SOPs and monitor respective KPIs.
• Corresponds with world-wide offices to track shipments.
Qualifications• Enthusiasm and team spirit.
• Customer orientation and service mentality.
• Communicative and ability to take initiative.
• Knowledge of MS Office.
• No military obligation for male candidates.
• Good command of written and spoken English, Arabic.
• Turkish language proficiency is preferred.
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