CTC NA Collections Specialist Senior

Job Purpose and Impact

The Collections Specialist processes moderately complex accounts receivable transactions and collects on cash due to the organization, supporting the timely and accurate collection of funds while maintaining positive customer relationships. With limited supervision, this job optimizes cash flow and reduces delinquencies by working with internal teams and external customers to resolve issues and collect outstanding payments. This job also provides inputs to identify potential collections risks and handles the accounts receivables ledger.

Key Accountabilities

•    ACCOUNT COLLECTIONS: Implements the collections process, including monitoring and following up on overdue accounts, contacting customers for payment, and resolving payment discrepancies.
•    CUSTOMER ANALYSIS: Analyzes customer accounts to identify delinquencies, payment trends, and potential credit risks.
•    PAYMENT NEGOTIATION: Negotiates payment plans and settlements with customers, ensuring compliance with organizational policies and standards.
•    REPORTING: Generates timely and accurate reports on collections and accounts receivable activities to distribute to cross-functional teams.
•    RELATIONSHIP MANAGEMENT: Maintains positive working relationships with customers and cross-functional teams to enable efficient collaboration.
•    CONTINUOUS IMPROVEMENT: Identifies opportunities for process improvements and partners to develop innovative solutions to improve collections efficiency.
•    INDUSTRY EXPERTISE: Stays updated on industry trends, regulations, and best-in-class industry standards related to collections, ensuring compliance and driving innovation.
•    MANAGE KEY/LARGE ACCOUNTS: Responsible for managing key and large accounts, ensuring timely collection efforts based on collections strategy and business requirements.
•    ESCALATION PATH: Ensures the proper escalation path is followed for all material past due exposures.
•    ROOT CAUSE ANALYSIS: Applies critical thinking and analytical skills to evaluate opportunities within the portfolio, driving proactive conversations with key stakeholders for root cause resolutions.

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Qualifications

Minimum
•    Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
•    Advanced English Level
•    Intermediate - advanced Excel level
Preferred
•    Experience with data processes for enterprise resource planning (JD- SAP) system.