Customer Engineer - Thermal (Field Service Specialist)

Customer Engineer - Thermal (Field Service Specialist) 

Location: Ankara, Turkey 
Field-Based Position 

JOB DESCRIPTION 

Perform installation, commissioning, preventive maintenance, troubleshooting, and repair activities for thermal and cooling systems at customer sites, ensuring safe, reliable, and uninterrupted system operation. 

DUTIES AND RESPONSIBILITIES 

• Perform installation, commissioning, preventive maintenance, troubleshooting, and repair of thermal systems. 

• Complete scheduled maintenance and service activities in accordance with technical procedures and quality standards. 

• Diagnose faults, perform necessary measurements and inspections, and implement appropriate technical solutions. 

• Provide technical support to customers as part of the 24/7 service organization when required. 

• Carry out service activities in a timely and complete manner while ensuring customer satisfaction. 

• Prepare service reports, maintenance forms, and fault records accurately and enter them into the relevant systems on time. 

• Provide customers with technical information regarding equipment operation and basic procedures. 

• Identify and report technical risks, non-conformities, and improvement opportunities detected at customer sites. 

• Perform all field activities in compliance with company procedures, quality standards, and Occupational Health & Safety (OHS) requirements. 

• Travel domestically and internationally as required by business needs. 

QUALIFICATIONS 

• Qualification from a vocational high school, technical college, or university in Mechanical Engineering, HVAC, Air Conditioning, Refrigeration, or a related technical field. 

• Technical knowledge of thermal cooling systems, air conditioning technologies, and associated equipment. 

• Ability to read and understand electrical and mechanical schematics and technical drawings. 

• Ability to effectively use electrical measuring instruments and technical service tools. 

• Technical knowledge and field experience in installation, commissioning, maintenance, and troubleshooting activities. 

• Preferably 3-5 years of field service experience within HVAC, cooling, thermal management, or a related technical industry. 

• Soldering and welding experience is desirable. 

• Minimum B2 level English proficiency, with the ability to understand technical documentation and communicate effectively. 

• Strong analytical thinking, fault-finding, and problem-solving skills. 

• Customer-focused with strong communication and teamwork abilities. 

• Willingness to work flexible hours and participate in a 24/7 service organization when required. 

• No restrictions on domestic or international travel. 

• Valid Class B driving licence and ability to drive actively. 

Why Join Vertiv? 

• Work with industry-leading thermal management and cooling technologies. 

• Join a highly skilled field service team supporting critical customer infrastructure. 

• Receive continuous technical training and development. 

• Field-based role with autonomy and variety. 

• Flexibility to work from home when not engaged in field activities or customer visits. 

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