Customer Experience LL Operations Associate (Temporary)

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.

Customer Experience Lead Logistics Operations Associate (6 months)

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world.Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Manage the shipment/ file from booking to invoicing in accordance with agreed processes and Internal Operation Procedure (IOP) /Standard Operation Procedure (SOP)
• Prepare all required documentation timely and accurately
• Communicate proactively with customer/suppliers in case of exceptions
• Resolve operational issues / escalations quickly and effectively
• Support short term projects and other ad hoc activities (e.g. customer implementations, systems testing ….)
• Ensure operational documents are updated (IOPs/ SOPs)
• Execute all operational finance process in accordance with customer and company guidelines
• Support onboarding of new team members
• Update all systems and milestone timely and accurately

• Act as the first point of contact for suppliers

We are looking for:

• Bachelor’s degree
• Min. 2 years of experience in logistics industry
• TMFF System knowledge
• Customer centric approach
• Strong communication and multitasking skills
• Fluency in Turkish and English
• Advanced Ms Office know-how
• Located at İzmir

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Maersk has a diverse team of passionate and dedicated colleagues that are empowered and supported to grow and excel in their careers by their leaders. The key to always reaching our target is that in every action in our daily work life we have all our customers in mind.

The personal data provided to our company within the scope of job applications will beprocessed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose ofconducting the application process for candidates. For detailed information regarding our dataprocessing activities, as well as your rights and the relevant privacy notice, you may refer toour Maersk Denizcilik Data Privacy Statement for Recruiting at .Under Article 11 of the Law, you can submit your requests regarding your rights to us via [email protected] . For the protection of your personal data, we kindly request that you do not include anyspecial categories of personal data or any personal data unrelated to the evaluation of yourjob application.

By clicking the apply button, you accept and give your consent to Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for thetransfer of your personal data, which includes information in the Identity, Contact, Professional Experience and Disability Information (if any) categories within the documents and information you have submitted for your job application to the global recruitment team/abroad through the workday system whose servers are located abroad for the purpose of managing the application processes of the candidates.

You may withdraw your explicit consent at any time by sending an email to [email protected] .

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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