Customer Experience Professional

Join a team recognized for leadership, innovation and diversity

The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team of
thinkers, innovators, dreamers and doers who make the things that make the
future.

By changing the way we fly, fueling jets in an eco-friendly way,
keeping buildings smart and safe and even making it possible to breathe on
Mars.

Make the Best You.

Working at Honeywell is not just about developing cool things. All
our employees enjoy access to dynamic career opportunities across different
fields and industries.

Join us and Make an Impact.

Role Objective :

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key Responsibilities:

• Interacts w/ customers prior to and after sale.
• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• Liaise with stakeholders to challenge out E-commerce platform issue during order booking.
• Develops and maintains positive customer relations.
• Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Substantially impacts the relationship between Honeywell and the customer.
• Process Day to Day Order.
• Clear Backlogs.
• Respond Customer Queries and Claims (non Disputes).
• Collaborate with different cross functions for Customer Resolutions and Process Improvement.
• Support business continuity by Process documentation and cross Process training.

Key Skills & Qualifications:

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management

We Value:

• A knowledge of principles and best practices in (customer service)
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly
• Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

If
this is your dream role, then we'd love to hear from you.

We
are an equal opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.

We
will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.

Additional Information

• JOB ID: req438790
• Category: Customer Experience
• Location: Kucukbakkalkoy Mah. Kayisdagi Cad No. Kat 27,Istanbul,34750,Turkey
• Nonexempt

Customer Experience (GLOBAL)