Customer Insight Senior Specialist

Understand customer behaviours, preferences, and needs through data analysis and research. Turn raw customer data into meaningful insights that help improve customer experience, strengthen loyalty, and drive growht. Ensure decisions are backed by evidence and aligned with customer expectations. Collect and analyse data from databases and other company systems. Apply statistical tools, segmentation, and predictive models to uncover customer behaviour patterns. Translate complex data into clear, actionable insights for digital, marketing, and product teams. Idendify emerging trends, opportunities, and risks in customer behaviour. Present findings to stakeholders to support strategic decisions. Work closely with digital, process, marketing, product, and CX teams to align strategies with customer needs. Increase customer retention and loyalty through actionable insights. Improve customer satisfaction scores (NPS, CSAT), reduce churn through early detection of risks. Deliver timely, accurate, and impactful insights that influence decision-making. Key Accountabilities; Ensure customer data and insights are accurate, consistent, and compliant with data protection rules. Deliver insights in time to influence key business decisions. Demonstrate how insights lead to measurable improvements. Effectively communicate insights to non-technical stakeholders, and ensure recommendations are actionable." "Bachelor's degree in Statistics, Engineering, or related field (Master's is a plus). 2-3 years experience in customer insight or data analytics. Very strong SQL skills - able to write complex queries, extract large datasets, and ensure data accuracy. Proficiency in Excel and statistical tools (Knime, Phyton, R, SPSS, etc.) Experience with visualization tools (Power BI, Tableau, Looker, etc.) Strong analytical and critical-thinking skills, able to translate data into actionable insights. Strong communication and storytelling skills - capable of presenting complex findings in a clear, business-friendly way. Problem-solving mindset and solution-oriented approach with attention to details. Adaptability and curiosity - stays updated on market trends, customer behaviour, and emerging tools." Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.