Customer Order Operations Specialist, Istanbul

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Customer Order Operations Specialist, Istanbul

Join us to take your career journey to the next level!

# ProudlyCCI

Main Responsibilities

• Ensuring supply availability to completely fulfill all customer orders and managing the end-to-end order-to-delivery cycle with related KPIs.
• Tracking and continuously monitoring service level parameters with customers, such as operating models, order lead times, and order sizes, to optimize business operations in these aspects.
• Managing co-packer operations for products that are not produced in-house.
• Planning upcoming inserts/promotions with sales and marketing teams to fulfill orders on time.
• Managing account and product master data for key customers and implementing Electronic Data Interchange systems for online order processing.
• Triggering intercompany shipment plans to fulfill customer orders.
• Conducting feasibility analysis of different types of Customer Supply Planning Network Models to decrease the cost to serve.
• Leading customer projects such as on-shelf availability, customer warehouse replenishment (CMI), and measuring in-store availability across CCI.
• Measuring service levels and collaborating with customers to analyze root causes of low service levels and taking necessary actions to eliminate them.

Capabilities

• Bachelor's Degree required.
• Ability to conduct analysis of complex data tables and make accurate decisions by establishing connections among figures.
• Ability to optimize supply and demand matching through intercompany shipment planning, production prioritization, and effective demand management.
• Advanced proficiency in English & Turkish.
• Able to negotiate and resolve conflicts, creating collaborative situations.
• Ability to track and lead customer projects using OE and Six Sigma methodologies.
• Ability to represent the corporate identity of CCI to a variety of stakeholders and administrative/regulatory authorities, including demonstrating professional appearance, maturity of character, and personality, as well as business intelligence and acumen.
• Ability to understand ERP program back-end processes with related experience in systems like SAP and Oracle.
• Strong understanding of departments and workflows related to their field of responsibility

What We Embrace:

• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policies

Who We Are

 

CCI is a multinational beverage company operating in Azerbaijan, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Pakistan, Syria, Tajikistan, Turkey, Turkmenistan, and Uzbekistan. CCI produces, distributes, and sells The Coca-Cola Company's sparkling and still beverages. With 30 bottling plants, 3 fruit processing plants, and more than 10,000 employees in 11 countries, CCI offers a wide range of beverages to a consumer base of 430 million.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that's why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression, or political opinion.