Customer Service Executive - FX & CFDs Industry - Based in Malaysia

Overview

We are looking for a Customer Service Executive to join client's fast-growing team in the FX & CFDs brokerage industry.

You will be the first point of contact for our clients, delivering a high level of service and support across chat, email, and social media channels.

Candidates must have at least 1 year of Customer Service experience within the FX & CFDs industry, and must be willing to work on a rotation shift (24/5) schedule.

What will you do:

• Provide professional and timely support to clients via live chat, email, and social media platforms.
• Assist clients with inquiries related to account opening, trading platforms (MT4/MT5), deposits & withdrawals, promotions, and general account management.
• Troubleshoot and resolve client issues or complaints in a courteous and efficient manner.
• Escalate complex issues to relevant internal teams and ensure timely resolution.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Proactively assist clients by providing educational guidance on trading tools and platforms.
• Identify opportunities to enhance client experience and report client feedback to management.
• Ensure compliance with company policies, procedures, and relevant regulations at all times.
• Work as part of a 24/5 rotation shift, including nights and weekends as required by the schedule.

Who are we looking for:

• Minimum 1 year of Customer Service experience in the FX & CFDs industry.
• Experience handling live chats, emails, and social media inquiries.
• Strong understanding of trading platforms (MT4/MT5) and basic FX & CFDs terminology.
• Willing and able to work on a rotation shift (24/5) schedule.
• Fluency in English and native language of the assigned market (required).
• Excellent communication, problem-solving, and interpersonal skills.
• Client-focused mindset with strong attention to detail.
• Ability to remain calm and professional under pressure.
• Strong organizational and time management abilities.
• Familiarity with CRM and support ticketing systems is a plus.