Customer Service Specialist

Tracking and solving issues via email and chat.

Evaluate user requests and communicate them to relevant teams.

Review and respond to App Store and Google Play Store reviews.

Manage content in applications.

Provide feedback to design and development teams for improving user experience.

Collect user requests, preparereports, and conduct surveys.

Assistin debuggingidentifiederrors based on user feedback in applications, document and communicate recurring errors to relevant teams.

What You’ll Bring:

Bachelor's degree in a related field.

Strong customer focus withmin 2yearsexperiencein customer experience and support.

Have used any Customer Support Management tool, preferably Zendesk.

Experience supporting users via e-mail and chat.

Strong knowledge of MS Excel.

Exceptionalproficiencyin written English communication, and proficiencyin another language is a plus.

Solution-oriented mindset withstrong communicationskills.

Familiaritywithandenthusiasmfortherealmof the mobileworld.

Expertise in utilizing iOS and Android platforms for personal use.

Join our team andparticipatein an innovative and exciting journey, where you can contribute to our software company's success and significantlyimpactmillions of mobile users worldwide.

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