Customer Services Lead

DFDS is looking for a Customer Services Lead for to strengthen our logistics operations and ensure excellent customer experience.

Be part of the movement – and play your part. In This Role, You Will as a Customer Services Lead at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency.

Key Responsibilities

• Monitor customer operations to ensure smooth processing of documents, transportation, and information flow

• Track operational changes and communicate timely and accurate updates to both internal teams and customers

• Monitor customer order volumes, take proactive actions, and provide feedback to management

• Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs.

What We’re Looking For

• Bachelor’s degree

• 7 years of experience in logistics operations or customer service

• Strong skills in customer relationship management

• Hands-on experience with at least one ERP program

• Fluent in English

• Proficient in Excel and reporting techniques

• Confident in delivering presentations and managing customer meetings

• Analytical, strategic, and solution-oriented mindset

• Strong communication and interpersonal skills; team player with a proactive attitude

Working at DFDS  

Join the movement and grow with us.  

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.