Customer Success & Service Specialist

We're building a world-class team to create the most successful startup Turkey has seen in the manufacturing industry. We are looking for new team members to help us achieve our ambition in the global scene.

Interested in joining a dynamic team comprised of people who back-packed in South-America for months, or played on stage to tens of thousands of people, or collected many medals from chess tournaments? This might be an opportunity not to miss.

With its innovative business model, Turkey’s largest manufacturing marketplace rototip.com is hiring a customer success specialist eager to work in the fast-paced competitive global market.

If you enjoy manufacturing, looking for a cosy office environment, serve to engineering firms across 20 different countries and get the chance to work on countless different projects, you're going to like what you read below. 

As a Customer Success & Service Specialist, you will be responsible for coordinating projects, using the tools utilized at Rototip, between our customers across Europe and your colleagues in our own manufacturing team.  

Qualifications

Must-have:

• Proficiency in English is a must for this role. If you do not have proficiency, do not apply.

• Candidates are required to read and write at a near-native level. Listening and speaking fluently at a near-native level are not mandatory but nice-to-have.

• Excellent time management skills

• Ability to deliver result, and work independently, with minimal supervision

• Excellent sense of ownership and responsibility

• Excellent attention to detail

• Project management skills, or keen interest in learning Project Management

• Eagerness to work at a start-up 

Nice-to-have:

• Eagerness to learn about modern manufacturing technologies and develop in these areas

• Preferably graduated from METU/ODTÜ, Boğaziçi, İTÜ, Bilkent, and the likes

• Experience working with different cultures (preferably, Western European)

• Experience in manufacturing technologies

• Ability to read and interpret technical drawings

• Experience in using a CAD software

• Previous experience in budgetary position

• Good command of Turkish

• Strong communications skills, solution-oriented mindset

• Proficiency in MS Excel

• Residency in Ankara

• No military obligation for male candidates

Job Description 

• (Optional) Meet our own manufacturing and engineering teams to discuss tenders and prepare pricing, proposals, and quotations

• (Optional) Read technical drawings and project requirements to set out the expectations of the customer

• Meet customers (online) to identify critical aspects of projects

• Coordinate the entire production schedule with our own manufacturing and engineering teams

• Keep the customer informed of the preparations, production, and delivery

• Respond to customer requests within a given time frame, following the service level agreements in the company

• Following the conversations had with the customer, abide by the agreements made in the process from procurement to sales and delivery; manage documentation

• Measure and improve customer satisfaction

What’s in it for you? 

• Euro-based salary

• Opportunity to work from home

• 20 days per year paid leave

• Career coach for women employees

• Challenging and entrepreneurial environment that will facilitate your growth

• Chance to work with a small founding team and to show your impact on business results

Although we’re looking for someone who has all the qualifications listed above, we would still like to advise you to apply even if you miss one of more qualifying skills. In this case, please advise in your application how you’re planning to improve on those areas or how else you could help Rototip. 

About Rototip.com

Serving customers in Europe, Asia, and Americas, Rototip.com is a digital platform connecting companies that need manufactured goods with factories that can produce goods using various manufacturing technologies. Headquartered in Turkey and the Netherlands, Rototip is an equal opportunity employer.