Customer Success Manager

At Lifemote, we build AI-driven Wi-Fi Analytics tools that help Internet Service Providers gain visibility into the quality of connectivity at customers' homes and create proactive solutions. Lifemote helps transform how Internet Service Providers access home connectivity data, complement their first and second line of Customer Service operations, and create value by driving up customer satisfaction at home.

Comprising a vibrant and youthful group of professionals, Lifemote boasts expertise in the realm of Wi-Fi Analytics. Our solution has been successfully deployed on over 2 million devices spanning 7 European countries. Our team is rapidly expanding in tandem with our ambitious aspirations for the future.

We are actively seeking a dedicated Customer Success Manager to augment our team. This role entails spearheading initiatives to ensure the triumph of our existing customer base across Europe. Operating within a dynamic environment, this position holds the potential to impact growth significantly and necessitates close-knit collaboration across departments. By steadfastly prioritizing favorable customer outcomes, the Customer Success Manager will play a pivotal role in shaping our product's evolution trajectory.At a high level, CSM oversees the activities and actions of all customers, the big picture like a consultant, and provides recommendations.

About the Position

Must-Have

Bachelor's degree in engineering (Computer, Software, Electrical / Electronics is a plus)

Fluent in English

2-5 years of experience in customer success, product management, or technical account management in a SaaS or B2B software company, with a master's degree in Business Administration (MBA), or 3-5 years without a master's degree.

Have basic technical skills in Wi-Fi, cloud computing, and APIs or willingness to learn.

Excellent communication skills and passion for building and maintaining relationships while driving customer engagement & improving product value.

Ability to prepare visually appealing and easily understandable business and technical documents.

Passion for technology and contributing to a scale-up company.

Nice to Have (one or more)

Experience with technical sales

Experience in technical consultancy

Responsibilities

Increase product's value for customers by providing insights and by tracking and improving ISP customers' Wi-Fi Quality of Experience metrics.

Help increase the ISPs' customer satisfaction by proactively determining major problems while proposing solutions to ISPs before their customers reach out.

Act as the main point of contact for new customer onboarding, platform end-user training, and assisting ISPs' post-production activities.

Collaborate with the engineering and product management teams to set up or configure the product as per customers' requirements, troubleshoot technical issues raised by the customers, and monitor the health of the service.

Be the main point of contact between the company and several ISPs within Europe.

Keep existing CS documents up-to-date and create new documents as needed.

Develop new ways to initiate action on the ISP side, even in challenging situations.

What You'll Achieve?

The realm of ISP technology is vast, dynamic, and ever-evolving. Each day, you'll dive into the exciting waves of Wi-Fi and in-home Wi-Fi analytics. And guess what? This adventure doesn't have an expiration date. Over two decades and beyond, there will always be something new to explore and master.

But that's not all. As a key contributor to the industry, you'll shine brightly in the spotlight, building enduring relationships with leaders across various domains – from the technical realm to the business sphere and everything in between. Your influence will span industries and continents, making your mark on the future of connectivity.

What's in it for you?

We will provide you with a competitive salary, stock option plan, competitive private health insurance coverage, and a lunch card. You will have access to an online training platform and get funding for conferences & events. You will be able to work with clients from the Netherlands, Norway, Austria, the UK, and worldwide.

Thank you for taking the time to apply for a position at Lifemote!