Customer Success Specialist

Join us as a Customer Success Specialist and discover the future of employee experience!

Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.

We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we’ve been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.

• Strong communication and collaboration skills
• Planning, organization, and time management abilities
• Result-oriented approach and process follow-up skills
• Teamwork-oriented mindset

Responsibilities

• Building strong and long-term relationships with clients, acting as their trusted advisor
• Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
• Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
• Analyzing client needs and offering tailored solutions to help them achieve their goals
• Sharing client feedback with relevant internal teams to improve overall service quality
• Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
• Responding to client inquiries in a timely and professional manner
• Accurately recording client interactions and updates in the CRM system
• Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn

• MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
• Private Health Insurance: Comprehensive and high-coverage health package
• Meal Card: Daily meal allowance
• Transportation Support: Travel expense coverage for your commute to the office
• Robust Bonus System: A performance-driven bonus system designed to support and reward you
• Hybrid Working System: The opportunity to work from home one day a week
• Working from home one day a month for female employees
• Global Work Environment: Expand your vision by working in an international team
• Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
• Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
• Well-being Activities: Enjoyable events that boost employee happiness and motivation