Customer Success Specialist

Customer Success Specialist
Location: Hybrid (Istanbul) | Full-time | Turkish Citizenship Required

✨ We’re on a mission

Digitopia is reinventing consulting. We help the world’s most ambitious organizations of the world to #transformbetter. As creators of the Impact Platform and maturity frameworks, we enable companies to benchmark their digital and AI capabilities, gain strategic clarity, and drive continuous improvement. Now we’re becoming an AI-first business and provide unmatched value to our customers.

To fuel this growth, we’re looking for a Customer Success Specialist who will turn customer outcomes into long-term success stories by owning relationships, driving adoption, and unlocking expansion opportunities.

🏆 What success looks like

You’ll be the person who makes customers and partners successful, confident, and growing with Digitopia. That means:

• Seamless onboarding and adoption


• Strong executive and stakeholder relationships


• Proactive check-ins that surface risks and opportunities early


• Measurable impact: retention, satisfaction, and expansion

Your work will directly shape customer experience and help Digitopia become the global gold standard in digital and maturity measurement and AI-augmented consulting.

🎯 What you’ll do

• Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.


• Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.


• Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.


• Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.


• Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.


• Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.


• Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

💡 What makes you a great fit

• Minimum 5 years of experience in Customer Success and/or management consulting.


• Proven track record managing customer & partner relationships and driving business results (retention, growth, satisfaction).


• GenAI fluency: You’re comfortable with generative AI tools and excited by the potential of agentic AI solutions to automate everyday tasks.


• Growth mindset: You’re a learner, unlearner and relearner, ready to navigate ambiguity and keep evolving.


• High energy & ownership: You’re proactive, hard-working, and thrive in fast-paced environments; bringing “explosive energy” and a get-things-done attitude.


• Excellent communication skills in English (written & verbal) with strong interpersonal presence.

🌟 Bonus points for

• Training & enablement: You’ve coached customers/partners and enjoy enabling teams to succeed.


• Data-driven mindset: You’ve used partner/customer performance data to spot risks, optimize processes, and improve outcomes.


• Thought leadership: You’re comfortable driving best practices by engaging both customers/partners and internal teams.


• Responsibility & taking initiative: Anything that delights customers and adds mutual value to customers and us, you are able to ideate, distinguish, and execute.

🎁 What’s in it for you

• Impact from Day 1: You’ll shape customer outcomes that executives rely on globally.


• Continuous growth: We fund courses, conferences and internal hackathons. You’ll have access to mentorship and cutting‑edge GenAI tools.


• Hard-working, high-bar culture: Ambitious goals, strong ownership, and real team support.


• Balanced flexibility: Enjoy hybrid working, flexible hours and generous paid time off.


• Supportive culture: We’re a diverse, international team that values authenticity and bold ideas. We celebrate wins together and learn from failures, fast.


• Long-term rewards: Competitive salary with stock options tied to your lasting impact.

Ready to make customers #transformbetter?
Apply now. We would love to meet you, if you’re the one!